FAQ

Cuddly Cubby – South Africa

Welcome to Cuddly Cubby! Below you’ll find answers to the most common questions about shopping with us.

1. Where do you ship to?

We currently ship only within South Africa.

2. How long does delivery take?

Orders are delivered within 2–5 working days after payment confirmation.
Delivery times may vary slightly depending on your location.

3. Where are you located?

Our warehouse is based in Durban, South Africa.

We operate from:
Guess & Shop Address – Durban

4. Do you offer order pickup?

Yes! We offer local pickup from our Durban warehouse.
You will be contacted once your order is ready for collection.

5. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on selected items only.

Please note:

  • COD is not available for all products.

  • COD availability will be clearly indicated on eligible products.

6. What payment methods do you accept?

We accept secure online payments.
Available payment options will be shown at checkout.

7. How can I track my order?

Once your order has been dispatched, we will send you tracking details via email or message so you can monitor your delivery.

8. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately.
Orders that have already been processed or shipped may not be eligible for cancellation.

9. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item

We will assist you as quickly as possible.

10. How can I contact Cuddly Cubby?

📧 Email: info.cuddlycubbysz@gmail.com
📞 Phone/WhatsApp: +268 790 64498

Our support team is happy to assist you with any questions.

Thank you for shopping with Cuddly Cubby – your trusted online store for beautiful home and beauty products for women in South Africa 💖