Privacy Policy

Cuddly Cubby – South Africa

At Cuddly Cubby, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you place an order or interact with our store, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through payment providers)

  • Order history

We may also collect non-personal information such as browser type, device information, and website usage data.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our products and services

  • Send updates, promotions, or marketing messages (you may opt out at any time)

  • Prevent fraud and enhance security

3. Payment Security

We do not store your full payment details. Payments are processed securely through trusted third-party payment providers.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with:

  • Courier companies for delivery

  • Payment service providers

  • Legal authorities if required by law

5. Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of online transmission or electronic storage is 100% secure.

6. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

You can choose to disable cookies in your browser settings.

7. Your Rights

As a customer in South Africa, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info.cuddlycubbysz@gmail.com
📞 Phone/WhatsApp: +268 790 64498