Terms of Service

Cuddly Cubby – South Africa

These Terms of Service (“Terms”) govern your use of the Cuddly Cubby website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Cuddly Cubby is an online store operating in South Africa, offering home and beauty products for women.

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All prices are listed in South African Rand (ZAR).

  • We reserve the right to modify prices at any time without prior notice.

  • We may limit quantities or discontinue products at our discretion.

  • We do our best to display accurate product descriptions and images, but we do not guarantee that all information is error-free.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • We may cancel or refuse any order if fraud or unauthorized activity is suspected.

Order confirmation does not guarantee acceptance of the order. We reserve the right to cancel orders due to stock availability, pricing errors, or other issues.

5. Shipping & Delivery

  • We ship only within South Africa.

  • Delivery typically takes 2–5 working days after dispatch.

  • Delays caused by couriers, weather, or circumstances beyond our control are not our responsibility.

Full shipping details are outlined in our Shipping Policy.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Returns Policy.

Customers must review the policy before making a purchase.

7. Cash on Delivery (COD)

Cash on Delivery is available on selected items only.

Customers selecting COD agree to be available to receive and pay for the order upon delivery. Failure to accept a COD order without valid reason may result in restrictions on future orders.

8. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Cuddly Cubby and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

Cuddly Cubby shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Losses resulting from misuse of products.

  • Delivery delays beyond our reasonable control.

10. Governing Law

These Terms are governed by the laws of South Africa. Any disputes shall be handled in accordance with South African law.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: info.cuddlycubbysz@gmail.com
📞 Phone/WhatsApp: +268 790 64498